Shipping & Returns

Shipping

UK Shipping: We offer free standard shipping on all UK orders over £100. For orders below £100, a flat rate shipping fee of £3.99 will apply.
Processing Time: Orders are typically processed within 1-2 business days.
Shipping Carrier: We use a third-party provider who fulfils orders through Royal Mail for all UK deliveries.
Estimated Delivery Time: Standard shipping typically takes 3-5 business days.

Returns

Return Window: You have 28 days from the date of delivery to return an item for a refund or exchange.
Return Conditions: Items must be returned in their original condition, unused, and with all tags attached.
Return Shipping: Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.
Refunds: Once we receive your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchanges: We offer exchanges for different sizes or colors. Please contact our customer service team to arrange an exchange.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact our customer service team within [number] days of delivery. We will provide a prepaid return shipping label and arrange for a replacement or refund.

Please note: Our returns policy is in compliance with UK consumer law. For more information, please refer to the Consumer Rights Act 2015.